by WC1 » Thu Dec 08, 2005 10:36 pm
Last time it was down for three days I complained and got £15 credit. I also wrote to our MSP and MP as there's a wider concern than just customer satisfaction. Many people nowadays don't have the traditional landline, only their mobile. When their system is down, how can they call the emergency services? It could literally be a matter of life and death. If that doesn't concern our elected members in Kilmory, Holyrood and Westminster, it should. I didn't get much satisfaction from Vodafone last time apart from my £15, so maybe it's time we had a bigger campaign going. By the way, don't bother writing to Ofcom - their response was just to state that mobile service is the responsibility of the service provider, a statement of the blindingly obvious if ever there was. So what's is Ofcom for?
WC1